First And Foremost, Safety

Safety is our number one concern with our clients. We also want your memories to be happy ones. On Time Limousine is here to serve you and to make your special event one to remember. In doing so we reserve the right to stop, pull over and contact authorities any time that our drivers feel the situation is getting out of control or moving toward a violent atmosphere. In other words if our drivers feel we cannot proceed in a safe enjoyable fashion and things become unsafe to our passengers and/or drivers, we will stop the vehicle at the first safe area. Refunds will not be furnished in these types of cases.

On Time Limousine has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses the information gathering and dissemination practices for this Web site: www.OTLimo.com.

We may use your IP address to help diagnose problems with our server and to administer our Web site. Nothing more.

Special purchases and other incidentals are added to the final invoice.

AIRPORT TRANSFER POLICIES:

Cancellation Policy: 4 hours minimum notice to cancel or change a confirmed reservation. Our expectation is departure from your pick up point within ±5 minutes of scheduled time.

It is required that you call us immediately if your flight is canceled, although we will know before you will.

A $25 Meet & Greet charge applies if this service is requested at SFO and a $25 Meet & Greet charge applies if requested at OAK.

Cancellation Policy: 2 day minimum notice required to cancel reservation. Changes of a confirmed reservation will be accommodated as best as possible.

50% non- refundable deposit of the contract amount may be charged at the time your reservation is confirmed. The balance is charged to your credit card on the day of service, unless you opt to pay the balance in cash or with your local personal check.

Total charges are based on your final itinerary, which may exceed the preliminary estimate. There are no warranties, express or implied. By contracting for our services you agree to all of these Terms & Conditions and allow your credit card account to be used as the form of payment for all charges.

Our site uses a reservation form for customers to request information and services and subsequently to purchase services. We collect contact information (like your e-mail address), and temporarily collect financial information when you use online RSVP (like your account or credit card numbers).

Contact information from the reservation forms is used to supply services, information about our company. The customer's contact information is also used to get in touch with the visitor when necessary.

Financial information that is collected is used to bill the user for products and services nothing more.

This site may contain links to other sites. On Time Limousine is not responsible for the privacy practices or the content of such Web sites.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, feel free to contact us at mail@OTLimo.com

Let us first start by saying that On Time Limousine truly enjoys chauffeuring our underage clients to their events. We understand that these events are special and memorable and will last a lifetime. In that spirit On Time Limousine will leave open the privacy window between passengers and driver. We will also collect a contact number for each underage passenger in case of an emergency or other situation. WE DO NOT allow alcohol. WE DO NOT allow smoking. WE DO NOT allow in any shape, form or fashion of recreational drug usage. We do allow for your underage passengers to have fun and use common sense. In compliance with CPUC Regulation Section 5348.1 & 5348.3 consumption of alcoholic beverages by passengers under 2l years of age is STRICTLY prohibited.

Pre-Service Rate Estimates are just that. We try hard to adhere to estimates that are given prior to services rendered. Some charges cannot be calculated prior to service. Such as unexpected or unscheduled time overages, extra stops, having too much fun and partying into the night. We will try our best to keep these to a minimum but you do need to be aware that the possibility exists for other charges than were stated on your pre-service estimate.

All services performed by On Time Limousine have a deposit policy at time of reservation, which is non-refundable unless canceling two weeks in advance of date of service. The Remaining balance will be paid in full at time of drop off with any overages, parking fees, tolls, and gratuity included in final total.

Accepted payment Methods On Time Limousine Prefers Visa and MasterCard, checks will be accepted if full balance is paid at least one (1) weeks in advance and check has cleared our bank. Any remaining amount (time overages, etc.) must be paid for by Visa or MasterCard or cash.

On Time Limousine only furnishes champagne to our of-age clients. You may furnish your own alcohol or our drivers will stop so that you may purchase alcohol. All Alcoholic beverages must stay within the coach area of the limousine. We ask again that you use common sense and have a great time.

Drug and Narcotics Policy
On Time Limousine does not allow the use of recreation drugs or narcotics in our vehicles.

Clients of On Time Limousine hereby waives all claims against On Time Limousine or any of its agents or employees for injury, loss or damage, including consequential damages to clients person or property from whatever cause and however occurring, unless it has been found to be caused by gross negligence or willful misconduct of company or its agents or employees.

You are Responsible for Knowing and Complying these Rules

You are a valued customer of on time limousine and we want you to enjoy your use of our vehicle.

We have to ensure that the integrity of our vehicle is maintained for future business.

Therefore, these rules apply to ALL transportation provided by On Time Limousine, including special events, weddings, proms, etc., without exception. In addition to the rules on page 2 of any On Time Limousine contract.

1. On Time Limozine agrees to provide the designated vehicle and a driver at the time, date and location specified on the contract.
2. Unless specified on the contract, request for additional hours will be provided only if the vehicle is not scheduled for other work.
3. Number of passengers allowed in the vehicle shall be no more than specified number in contract or limited to the vehicle passenger capacity it is designed to carry.
4. On Time Limozine reserves the right to substitute a vehicle of equal or greater value in the event of mechanical difficulties or scheduling reasons.
5. On Time Limozine and On Time Limozine employees are NOT responsible for any unattended, forgotten, left, lost, damaged or stolen articles in the vehicle at any time.
6. The sale or use of ILLEGAL DRUGS or smoking in the vehicles is strictly forbidden. Also, alcohol possession or consumption by minors is strictly forbidden.
7. There will be no standing out of moon-roofs or hanging out of windows.
8. On Time Limozine reserves the right to immediately terminate service without any refund to any party or person(s) who violates these rules.
9. On Time Limozine is not responsible for delays caused by weather, traffic conditions, mechanical problems, airlines and/or airport problems, automobile accidents caused by others or acts of God.
10. Customer may not attach or affix anything to the interior or exterior of the vehicle(s) without prior permission from On Time Limozine management.
11. Customer accepts full responsibility for vehicle damage or special cleaning, and any loss of income due to negligence or carelessness caused by any member of customer’s group, or customer.
12. Examples are vehicle damages caused from vomiting, scratches, broken glassware, stains, wrestling in vehicles, kicking windows/mirrors, and etc.
13. I authorize On Time Limozine to charge the guaranteeing credit card for the expenses regardless and in addition to any prior understandings and agreements. These charges are necessary due to the high cost of cleaning and the revenue and time lost because the car cannot be used.
14. If the guaranteeing credit card cannot be charged for any reason, customer agrees to pay for damages within seven days from the event date. Customer agrees to pay for any collection expenses and/or attorney fees and costs associated with On Time Limozines’ collection efforts.
15. There is a minimum $18.00 fee per broken and/or missing glassware.

REQUIRING PAYMENT IN FULL WITH NO REFUND.

Thanks for choosing On Time Limozine for your ground transportation.